Refund policy

We’re not happy unless you are. While we take the utmost care in packing our candles, sometimes things don’t go according to plan.

If a product is damaged during transit or is faulty upon delivery, we will happily offer a replacement or full refund. 

For returns, please email hello@afternoontealight.com.au with the subject 'Returns' within 14 days of receipt. Please include your name, order number, the reason for the return and whether you want a replacement or a refund. Please describe the damage and provide photographic evidence.

We will let you know where to send returned goods. Candles must be returned unused and in the original packaging. If the product has been used, it will not be considered damaged or faulty and a refund or replacement will not be issued.

Please note that customers are responsible for the cost of shipping returned items, and we strongly recommend you obtain a receipt from the Post Office.

Once we receive and inspect the item, we will notify you.

If you’ve requested a refund, we will process a credit to your original method of payment.

If you’ve requested a replacement, an identical item will be sent to you.

Unfortunately, we are unable to offer refunds or exchanges for changes of mind.